Distribution of levels

• The distribution of courses and levels is our responsibility, with this decision being made following the initial level test, interview and appraisal of the linguistic needs of each student. Levels and distribution will be determined on the first Monday of the course after the interview and placement test – this means that the student will start the course at the appropriate level at 10:00 a.m. that morning.
• The criteria justifying these decisions will be strictly academic. The maximum number of students per group will be 8.
• We also establish a minimum number of students in a group and it may happen that a group consists of only 1 student. In this case, the student who has booked an intensive course will receive half of the booked classes in private lessons, and the other half with the closest level group – if possible. In any case, individual negotiations will be held with the student to reach a mutually beneficial agreement.

Group change

• Any student who considers a change of group necessary, must make a request to his/her teacher. The teachers and the Head of Studies will decide if the change is appropriate and/or beneficial to the student.

Course extension

• Any extension of a course must be requested and approved by us, and any decision will be formally communicated to the student within 24 hours.
• If a course is extended, the price will be calculated taking into account the total number of weeks, which will in any case be cheaper than a new enrollment.
• Attendance on a course runs from the first Monday to the Friday of the last week of the stay. Free days to make up for any days lost will be considered by management, taking into account all available options.

Learning material

• We will provide the necessary material, including grammar books and exercises that correspond to the student’s level. All learning materials are included in the price for intensive courses. For the extensive courses, the need for material will be agreed with the student and will be paid by the student.
• The matriculation fee also includes access to all materials available at the school. These materials are the property of the school and must be returned before the end of the course. The departure of materials from our facilities must be communicated to at least one teacher.
• The use of library materials must be in accordance with borrowing conditions: that is, it is forbidden to write on them; they must also be returned in the same conditions in which they were borrowed.
• We will, as far as possible, facilitate the purchase of most of the materials if the student so desires.

Certificates

• At the end of the course, each student will receive a certificate of attendance. To obtain this certificate, it will be necessary to attend at least 90% of the classes. The right to a certificate will be lost if unexcused absences exceed 10%.
• The student may request a certificate demonstrating their language level. This will involve taking specific exams organised by the academic management of the school.